Vollyze Support
Need help with Vollyze? Contact us for support with the app, subscriptions, staff sharing, data synchronization, or account deletion.
Vollyze is available in English and Japanese on the App Store. Open the App Store page.
Contact support
Include enough detail for us to understand what happened. You can contact us about a bug, billing, Staff or Team access, invitations, shared records, exports, or your account.
We normally reply within three business days. Some issues may require additional information or investigation.
What to include
- Your plan: Free, Pro, Staff, or Team
- Your iPhone or iPad model and iOS version
- Your Vollyze app version
- The screen and steps where the issue occurred
- Any error message, screenshot, or way to reproduce the issue
Common questions
Subscriptions, cancellation, and refunds
Pro, Staff, and Team are auto-renewing subscriptions purchased through Apple’s App Store. Manage or cancel them in iPhone or iPad Settings, then Subscriptions. Refunds are handled under Apple’s applicable refund policies.
Staff and Team sharing
Staff supports shared use for up to 3 adult staff members, while Team supports shared use for up to 30 adult staff members. If an invitation link does not open, try Safari, update Vollyze, and ask the Team owner to confirm that the invitation is current and that your role has access.
Resuming staff confirmation
If you closed the eligibility and terms confirmation, open Settings, then Account, Team & sharing, or Plans. Choose Resume confirmation. If submission fails, check your connection and retry from that screen.
Data synchronization
Staff and Team synchronization can take time depending on your connection and service status. For important records, keep an export or shared copy through the available CSV, PDF, or sharing tools when appropriate.
The live score is not updating
Check the connection status and score-received time in the live view. The app reconnects automatically after a connection problem. If an error continues, choose Retry and check the connections on both the recording and viewing devices. Time since the last score change is separate from connection status.
Opening a match report on iPad
Select a finished match from Matches, then switch between Results, Analysis and Practice. The list and report sit side by side when space allows; on a narrower screen, use the top-left control to return to the list. Find post-match entry, PDFs and one-page stats in the report’s top-right menu.
Sharing one-page stats and PDFs
In the match report’s share menu, choose Share one-page stats to create a PNG or an A4 PDF with the result and recorded player statistics. Choose the teams and details to include, then zoom into the preview before sharing or saving. Match and monthly PDFs also let you preview their pages. Choose the destination in your device’s share sheet.
Player statistics cover recorded plays. Missing records remain distinct from zero, using a dash where appropriate. Read-only shared accounts cannot export.
Sharing individual player reports
Choose Share player reports in the match report’s share menu, then select the players. Add coaching feedback, review each player’s preview and share a PDF or image. You can also combine selected players into one PDF for printing.
Statistics use records attributed to that player. Feedback is saved on the device and is not included in team synchronization. Read-only shared accounts cannot export.
Reusing match settings
The next match can reuse settings for the same account, team and match format. Check the setup summary and choose Change when needed. Opponents, dates, lineups and scores are not carried over. After recording starts, settings such as the number of sets can still be changed where existing records are unaffected.
Recording more precise point-loss reasons
Standard indoor entry distinguishes serve receive, digs, cover and rebound errors. Add detail where it helps, then use the recorded breakdown in reports and practice suggestions.
Finding the right monthly report
Check the selected month and match format. For beach volleyball, choose one pair or All pairs. Move between Overview, Team, Players and Matches, or open an original match from the trend chart. Monthly reports require Pro / Staff / Team; available views and practice editing depend on your role.
Choosing a rally for assistant input
With Staff / Team, switch from match entry to player notes, serve receive or attack paths. In attack entry, Enter first lets you capture a play before choosing the completed rally to save it to. Check the target set and score before saving. Assistant input does not change the score.
Following an illustrated practice
In a report’s practice suggestion, choose See the drill step by step. From Today’s practice on Home, choose View steps. Use the arrows to review positions, ball and player movement, and role changes. Swipe the Home practice card to see another practice.
Opening the steps does not mark a practice complete. Choose Mark complete after the session. Suggestions consider the focus, player count and time, plus recently shown, added and completed practices. The same suitable drill can still appear when the history changes.
Practice records and CSV export
Practice records can store participants, coaching staff, the usual menu, and notes by date. Use the monthly export to share a CSV file and open it in Excel, Numbers, or another spreadsheet app.
Account deletion
Start account deletion in the app’s Settings. A Team owner may need to transfer ownership or organize Team members before deleting an owner account. Deleting a Vollyze account does not cancel an App Store subscription; cancel it separately through Apple.
Import your player roster
Download an outlined Excel template for 6-player, 9-player, or beach volleyball. Fill it in on your computer, then review and add players in a supported app version.
Get templates and see the steps →