Vollyze Privacy Policy
Last updated: July 14, 2026 Effective date: July 14, 2026
Vollyze ("Vollyze," "we," "us," or "our") provides a volleyball match-recording, analysis, and team-support application (the "App"). This Privacy Policy explains how information is handled when you use the App.
The Japanese policy is available at /privacy.
1. Free Local Use
Free can be used without creating a Vollyze account. A Free user is not asked to provide a date of birth, telephone number, email address, or school grade as account or age-verification information.
Match, roster, practice, and other records created in Free local use remain on the device. The App does not send those records to Vollyze servers. Vollyze has discontinued remote product analytics and does not include an advertising SDK or an external crash-reporting SDK. Opening an external legal or support page is a user-requested web connection and does not upload local match or roster records.
Apple may independently process App Store, device, purchase, or diagnostic information under Apple's terms and privacy policy. Vollyze does not receive payment-card information.
2. Information We Handle for Accounts, Paid Features, and Team
| Category | Examples | Purpose |
|---|---|---|
| Account and eligibility | Email address, authentication ID, confirmation that the user is age 18 or older, accepted policy versions | Authentication, account recovery, paid-feature eligibility, Team access, and compliance records |
| Team profile and roster | Team name and logo; player or staff name, display name, jersey number, position, school year or grade, role, and permission | Team administration, roster management, role-based access, synchronization, and sharing |
| Match and practice content | Scores, rallies, statistics, player notes and evaluations, practice plans and records, reports | Recording, analysis, reports, practice suggestions, Team synchronization, and sharing |
| Subscription records | Product ID, plan, transaction and original-transaction ID, status, renewal and expiration information | Entitlement verification, restoration, and Team limits |
| Security and operations | Account ID, random installation/device ID, request and audit metadata, deletion and policy-acceptance records | Authentication, abuse prevention, security investigation, deletion verification, and service reliability |
| AI request content | Match identifiers, match title, statistics, summary lines, coaching priorities, weak rotations, requested language | To generate a requested Team AI summary or coaching brief |
We do not ask for or collect precise location, contacts, calendar data, telephone numbers, postal addresses, payment-card or bank-account numbers, IDFA, or data for cross-app advertising tracking. We do not collect product-interaction analytics.
Player condition entries, including RPE, sleep, pain, attendance, and related notes, and photos or videos selected on the device remain on the device in the current release unless a future feature clearly asks the adult user to upload them. A future upload feature will require an updated disclosure before release.
3. How We Use Information
We use information only as needed to:
- provide, maintain, and secure the requested account, subscription, or Team feature;
- record and synchronize Team matches, practices, rosters, reports, and permissions;
- generate requested AI summaries and practice suggestions;
- verify purchases and feature access;
- prevent misuse, investigate failures, and respond to support or privacy requests; and
- comply with law and enforce the Terms of Service.
Where applicable, our legal bases include performance of a contract, legitimate interests in securing and operating the Service, compliance with legal obligations, and consent where law requires it. For Team content entered on behalf of a school, club, or other organization, that organization determines the lawful basis and Vollyze processes the content under the Team Data Processing Addendum.
4. Team Administrators and Player Information
Team accounts and paid subscriptions are limited to coaches and staff age 18 or older. Before using Team, a user must explicitly confirm that the user has authority and any consent required to register and share player information.
A Team administrator or the administrator's organization controls which player information is entered, why it is used, who can access it, and when it is deleted. Enter only information necessary for legitimate team activity. Player and Parent/Guardian accounts and viewing modes are not currently offered.
5. AI Processing
Team AI features run only when an authenticated adult Team user
requests them. Vollyze sends the minimum request payload needed to our
server and OpenAI. Requests use the Responses API with
store: false; Vollyze does not ask OpenAI to persist
response application state. OpenAI may retain abuse-monitoring logs
containing input or output for up to 30 days under its API policy,
unless a different approved retention control applies. API inputs and
outputs are not used to train OpenAI models by default.
Do not include personal information that is unnecessary for the requested summary or that you are not authorized to disclose.
6. Service Providers and Storage Locations
We do not sell personal information or share it for cross-context behavioral advertising.
- Supabase, Inc. provides authentication, database,
storage, Edge Functions, and Team synchronization. The primary
production database and Team storage are configured in Northeast
Asia (Tokyo), AWS
ap-northeast-1. Edge requests and provider operational metadata may be processed in other provider locations as necessary to deliver and secure the service. - OpenAI, L.L.C. processes requested AI summaries and coaching briefs and may process data outside Japan.
- Apple Inc. independently processes App Store purchases, subscription administration, and Sign in with Apple under Apple's terms.
- Google LLC may process information that a user deliberately includes in an email sent to our support address.
We may also disclose information where required by law or valid legal process, or where reasonably necessary to protect users, Vollyze, or others.
7. Retention and Deletion
- Free local records: until the user deletes them, clears App data, or uninstalls the App, subject to the user's iCloud/device-backup settings.
- Active account and Team data: while the account or Team remains active, unless the authorized user deletes a record sooner.
- Ended Team: shared roster, match, practice, report, invitation, AI-cache, Team name, and Team logo data are deleted from the primary service when the Team Owner completes the in-App Team-ending flow.
- Deleted account: account data and associated personal server data not legally required are deleted through the in-App deletion flow. Security audit records are de-identified and retained for no more than 12 months.
- Invitations: invite links expire after three days. Used or expired invitation records are deleted no later than seven days after use or expiration.
- Expired subscription metadata: server entitlement records are deleted within 12 months after expiration unless retention is required to resolve a transaction, dispute, fraud, or legal obligation.
- AI provider logs: up to 30 days under the provider's default API abuse-monitoring policy; Vollyze requests no Responses API application-state storage.
- Database backups: where daily provider backups are available, a deleted database row may remain in a restricted backup for up to seven days and expires through the provider's backup lifecycle. Backups are used only for disaster recovery. Storage objects such as Team logos are deleted separately and are not included in database backups.
8. Your Choices and Rights
Subject to Team roles and applicable law, an adult account user may view, correct, export, or delete records in the App; leave a Team; end a Team when authorized; delete the account in Settings; and manage an App Store subscription through Apple.
Depending on location, a person may have rights to access, correct, erase, restrict, object to, or receive a portable copy of personal information, and to complain to a supervisory authority. Contact us below. We may verify identity and authority before acting on a request.
9. Account and Team Deletion
Account deletion is available in Settings > Advanced > Delete Account. A Team Owner may first confirm Team termination and shared-data deletion. A general Team member may leave the Team and delete the member's account. Deletion also clears local App state on that device.
Ending a Team or deleting an account does not cancel an App Store subscription. Subscription cancellation is handled separately in Apple's subscription settings.
10. Children and Minors
Vollyze is a general-audience coaching tool and is not directed to children. A minor may use only the accountless Free local features, subject to the minor's parent or guardian and team or school rules. Free local use does not transmit user-entered records to Vollyze and does not use remote analytics, advertising SDKs, or external crash reporting.
Accounts, paid subscriptions, and Team features are for coaches and staff age 18 or older. Adult staff may enter a roster containing minor players only when their organization and they have the required authority and consent. If we learn that a minor created or directly uses an account or Team feature, we may suspend and delete that account and its data.
11. Security and Data Processing Terms
We use safeguards designed to protect information, including TLS/HTTPS, token-based authentication, role-based access, database row-level security, least-privilege administrative access, sensitive-operation audit logs, and deletion controls. No security measure is absolute.
For Staff and Team customers processing information for an
organization, the Team Data Processing Addendum at
/en/dpa forms part of the Terms of Service.
12. App Store Privacy Information
App Store privacy disclosures must match the released App and production services. Vollyze does not use collected data for tracking as defined by Apple and does not collect Product Interaction data for analytics.
13. Changes
We may update this policy when the App, providers, or legal requirements change. Material changes will be notified in the App, on the distribution page, or by another appropriate method. The effective date above will be updated.
14. Contact
For privacy questions, requests, or Team DPA inquiries:
© 2026 Vollyze. All rights reserved.